Knowledge base

A knowledge base (or knowledgebase; abbreviated KB, kb or Δ) is a special kind of database for knowledge management. It provides the means for the computerized collection, organization, and retrieval of knowledge.

Human-readable knowledge bases are designed to allow people to retrieve and use the knowledge they contain, primarily for training purposes. They are commonly used to capture explicit knowledge of an organization, including troubleshooting, articles, white papers, user manuals and others. A primary benefit of such a knowledge base is that it can help a user to find an existing solution to his or her current problem (thus avoiding having to 're-invent the wheel').

The most important aspect of a knowledge base is the quality of information it contains. The best knowledge bases have carefully written articles that are kept up to date, an excellent information retrieval system (such as a search engine), and a carefully designed content format and classification structure.

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